Your privacy is of paramount importance to us at Joint Genesis. We are committed to ensuring your experience on our official website is secure, rewarding, and conducted with complete confidence. This Privacy Policy outlines our practices regarding the collection, use, and protection of your information when you visit our site to learn about or purchase the Joint Genesis supplement.
This Privacy Policy describes how Joint Genesis ("we," "our," or "us") collects information from all users of our website and services—both visitors who browse our content ("Visitors") and those who create accounts or purchase the Joint Genesis supplement ("Customers"). It details what information we collect, how we use it, and the choices you have concerning your personal data. We urge you to read this policy carefully to understand our practices.
Personal Information Our Company Collects and How It Is Used
Introduction: We collect information in various ways from Visitors and Customers who interact with different parts of our official website and services related to the Joint Genesis supplement. This information is used primarily to provide a personalized experience, process your order for Joint Genesis, improve our services, and communicate with you. Generally, we do not share your personal information with third parties except as described in this policy or with your explicit permission.
Registration & Purchase: When you create an account or place an order for the Joint Genesis supplement on our official website, we may ask you to provide personal information such as your name, shipping address, billing address, telephone number, email address, and payment information (e.g., credit card number). This information is essential to manage your account, process your transaction, deliver your Joint Genesis order, and provide customer support. We do not share this specific personal information with unrelated third parties unless explicitly stated herein or in special circumstances outlined below.
In cases involving a joint promotional campaign with a trusted partner, we may share limited information (like name and email) of individuals who subscribed or purchased as a result of that promotion, solely for the purpose of evaluating the campaign's effectiveness. The partner is contractually prohibited from using this information for any other purpose. We may also create aggregated, non-identifiable statistical profiles from registration data (e.g., total number of customers) for internal analysis and marketing.
Our Company Partners and Sponsors: Certain services or features on our official website may be offered in conjunction with affiliates or partners. If a partner needs to collect information to provide a co-branded service, you will be notified at the point of collection. You may then choose not to use that specific feature. We may share broad, non-identifiable, aggregated data with such partners for administrative purposes but will not share your personal information without clear, prior notice and consent.
Online Shopping: When you purchase the Joint Genesis supplement or other products directly from our official website, we use the personal information you provide exclusively to fulfill that order. This includes processing payment, arranging shipping, and sending order confirmations. We share this information only with trusted third-party service providers essential to complete your order (e.g., payment processors, shipping carriers) under strict confidentiality agreements. We do not sell or rent your personal shopping information to marketers.
If you order the Joint Genesis supplement as a gift for another person, we will ask for the recipient's shipping information to deliver the product. We use this information only for delivery and will not use it for marketing purposes unless the recipient opts in.
Online Advertisements & Analytics: We may work with advertising partners to display relevant ads about the Joint Genesis supplement on other websites. In doing so, we may share aggregated, non-personally identifiable information about our user demographics and behavior (e.g., "men aged 45-60 interested in joint health") to help tailor these advertisements. We do not share your personal name, contact details, or specific purchase history for this purpose. We also use analytics tools to understand website traffic and usage patterns to improve our official website and the Joint Genesis customer experience.
Customer Service & Email Inquiries: When you contact our customer service team via email, phone, or our website contact form, we use your contact information solely to respond to your inquiry. We do not use your return email address for unrelated marketing unless you have given us permission to do so, and we do not share these communications with third parties.
Voluntary Customer Surveys: We may occasionally invite you to participate in customer surveys to better understand your experience with the Joint Genesis supplement and our service. Your participation is voluntary. Survey responses are confidential and used in aggregate form to improve our products and services. If a survey is conducted by a third party, they are obligated to protect your information per this policy.
Special Cases: It is our policy not to use or share your personal information in ways unrelated to those described above without providing you an opportunity to opt out. However, we may disclose personal information if required by law, such as in response to a court order or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or enforce our website terms and conditions.
Notice of Compliance to California Residents - Your California Privacy Rights
This section applies to California residents under the California Consumer Privacy Act (CCPA) and other relevant laws. It identifies the categories of personal information we collect through the Joint Genesis official website and the purposes for which it is used.
We collect identifiers (name, email, address, phone), commercial information (purchase history of Joint Genesis), and internet activity (browsing data on our site). We collect this to fulfill orders, provide customer service, improve our website, and for security purposes.
California residents have the right to request, up to twice per year:
1. The categories and specific pieces of personal information we have collected about you.
2. The categories of sources from which we collected that information.
3. The business or commercial purpose for collecting that information.
4. The categories of third parties with whom we share that information.
You also have the right to request the deletion of your personal information, subject to certain exceptions. We do not sell your personal information. To exercise these rights, please email us at contact@Joint Genesis.com with the subject line "California Privacy Request" and include your name, address, and email. We will respond within 45 days as required by law.
"Cookies" and Tracking Technologies: Our official website uses "cookies" – small data files stored on your device. Cookies help us remember your preferences (like language), understand how you use our site to learn about the Joint Genesis supplement, and make your next visit smoother. For example, they may keep items in your shopping cart. You can adjust your browser settings to refuse cookies, but some features of our site may not function properly as a result.
Third-party advertisers or analytics providers may also use their own cookies. We do not control these third-party cookies and disclaim responsibility for information collected through them. We encourage you to review the privacy policies of any third-party services.
Our Commitment to Children's Privacy: Protecting children's privacy is critically important. The Joint Genesis official website and the Joint Genesis supplement are intended for adults aged eighteen (18) and older. We do not knowingly collect any information from individuals under 18. If you are under 18, you are not permitted to use this website or purchase our products. If we learn we have collected personal information from a child under 18, we will delete that information promptly.
YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THIS WEB SITE OR PURCHASE THE JOINT GENESIS SUPPLEMENT. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEB SITE FOR ANY REASON.
Data Security: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your information on our official website. These include secure socket layer (SSL) technology to encrypt sensitive data (like credit card information) during transmission. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Contacting Us & Policy Updates: If you have any questions about this Privacy Policy or our practices regarding the Joint Genesis supplement, please contact us using the information provided on our official website. We reserve the right to update this policy at any time. When we do, we will revise the "Last Updated" date at the bottom of this page. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the site after any changes constitutes your acceptance of the revised policy.
Opting Out of Communications: If you wish to stop receiving marketing emails from Joint Genesis, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email we send. Alternatively, you can send an email to contact@Joint Genesis.com with your request to be removed from our mailing list. Please note that you may still receive transactional emails related to your orders or account.
Last Updated: This Privacy Policy was last updated on October 26, 2023.
